Last updated October 2026
Refund & Cancellation Policy
This policy applies to bookings made on pardeza.com, operated by Euronada ltd. All prices and refunds are in Canadian dollars (CAD) and include HST where it applies. Your quote and booking confirmation show the exact amounts for your booking.
Summary
| When you cancel | What you get back |
|---|---|
| 7 days or more before the start time | Full refund of everything you paid |
| Between 48 hours and 7 days before | 50% refund, or move your booking to another date once at no charge |
| Less than 48 hours before | No refund, except for extreme weather or if we cancel (below) |
| Pre-sale deposit ($100 CAD), before your date is confirmed | Full refund, at any time |
Pre-sale deposits
A pre-sale deposit of $100 CAD reserves interest in a launch date. It is fully refundable, for any reason, until we confirm a date with you. Once your date is confirmed, the deposit is credited in full to your booking and the booking rules below apply. If we can't offer a date that suits you, we refund it in full.
Booking deposits and payments
You can pay a deposit of 25% of the total when you book, or pay in full. We send a secure payment link for the balance before your date. Cancellation refunds are calculated on everything you have paid so far.
Weather
If extreme weather (for example high winds, freezing rain, a heat or cold warning, or temperatures outside an item's safe limits) makes your experience unsafe, we will contact you and move it to another date for free. If no new date suits you, we refund you in full. We decide on weather no later than the morning of your booking, using Environment Canada forecasts.
If we cancel
If we have to cancel, for example because no insured operator is available or a check of your space shows the setup isn't safe or allowed, you get a full refund or a new date, whichever you prefer.
Site visits and changes
Some setups need a site visit before we confirm them; nothing is charged until your booking is confirmed. If something you told us about your space turns out to be different on the day (for example a narrower gate or no suitable power) and the setup can't go ahead safely, the cancellation rules above apply by the date we learn of it.
Damage hold
Before your booking we may place a temporary hold of up to $200 CAD on your card. It is an authorisation, not a charge, and we release it after pickup once the equipment has been checked. We only charge it, with photos and an explanation, if equipment is damaged beyond normal use or lost; you can dispute any charge by contacting us.
Circles
The same rules apply to Circle shares, counted from the Circle's start date. If a Circle doesn't reach its minimum number of households, every share is refunded in full.
Credits and partner codes
Account credits and partner-code discounts are not cash. If you cancel, credit you used is returned to your account rather than refunded.
How to cancel and when you get your money
Email reza.abazari@euronada.ca or call +1 437 499 4440 with your booking reference. The time you contact us counts as the cancellation time. Refunds go back to the card you paid with, through Stripe, within 5 business days of your cancellation; your bank may take another 5 to 10 business days to show it.
This policy is part of our terms of service. Nothing in it limits your rights under Ontario consumer protection law.